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1. This policy sets out the returns policy for goods or services purchased through the online store operated by Chilli Wizards Ltd
Tel: 01924 405786
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. DAMAGES: All orders/products damaged during transit will need to be returned to Chilli Wizards Ltd. We will arrange for the return to be collected by our courier at our cost. Once the damaged goods have been returned we will check them and refund you for any damages, or if desired provide a like for like replacement. Chilli Wizards Ltd will need the return of the damaged items, so that a claim can be made against the relevant designated courier.
Under no circumstances should the customer dispose of any damages without direct instruction from Chilli Wizards Ltd. Chilli Wizards Ltd will not refund any order unless the said order, damaged or otherwise has been returned\received by Chilli Wizards Ltd.
In certain circumstances, we will allow the disposal of damaged or spoiled goods. This will only be allowed through a written email. We will under no circumstances provide such permission verbally.
Chilli Wizards will make every effort to pick up the return using our designated courier service.
We will attempt to pick up the return for no more than a period of two weeks or 10 working days.
We will try to work with the customer to pick up at the customer’s convenience.
If after this period, we have been unable to gain a mutual agreed pick up date or time, full responsibility will be passed over to the customer, for the return of the said items.
Chilli Wizards will still reimburse the customer for any reasonable shipping cost incurred in such a situation.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
7. If the item you purchased was faulty damaged, or you think the order was not as purchased in the order description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
13. In the case that Chilli Wizards Ltd need to have your order picked up by our courier for return, we will only pick such order up from the same location as the original order was delivered to in the first instance, unless specifically agreed otherwise in writing by Chilli Wizards Ltd.